Overall Experience Reviews For Sport Clips Haircuts of Lawrence

I historically get a haircut from this Sport Clips about once a week (religiously about every 7-10 days). I've been exclusively attending this SC (even though I live on the NW west side of town) ever since it first opened over by Jason Deli & Game Stop many many years ago. My stylist, Sheri, has cut my hair for many years and she has always done an excellent job. With that said, over the last couple of months, I've grown extremely frustrated by the lack of reliability of the current check in process. I understand that the business has gone through a couple of different owners over the years, that it has relocated a couple different times, and has attempted to improved their check in process/system on several occasions. I would say that I'm a fairly patience person who appreciates change and applauds the dedication to continual improvement. I'm also an individual that rarely write reviews, or takes surveys, but today represented just another example of the types of situations at this SC that appear to becoming more and more common and I left frustrated/angry enough to go home, look up the website, and share a review on my experience today. Today my experience unfortunately looked like this (again)....I logged onto the ap and saw that my stylist would be working at noon. I checked in online at 1147 this morning for my stylist (because she was already available) and the ap said that I would/should have about a 33 min wait and that my haircut should "start" at about 1220 pm. Knowing that I have had some issues with the online system lately, I took a screenshot of the screen so I would have a record of the check in in case there was another problem. I then drove across town and arrived at about 1210 and then logged in (as requested). I then sat in the waiting room, watching customer after customer being called to get their haircut without any explanation. The "Board", that is usually is in the waiting room, is no longer being used to show which customer is up next which I think adds additional confusion and frustration to all in the waiting room because no one knows who checked in at the counter and who checked in online etc. Without the board, no one knows how long their wait will be, where they are in line, and I saw several customers leave frustrated in the time I sat in the waiting room myself today. Anyway, after waiting until 102pm (an hour and 15 minutes after I had checked in online),I chose to leave because it appeared that the likelihood that I would be receiving my own haircut (from my requested stylist) within the next 15-30 min didn't look too promising. I really hate to complain, and not have any real solutions to offer, but I think I've finally reached my limit and will be looking for another business with a more predictable, reliable, and transparent process. I feel like I've tried my best to use the system that is now in place, but it has become apparent to me that that it is becoming nearly impossible to navigate the process without wasting my time and leaving frustrated etc. Lastly, I wanted to make sure that it is known that my departure has nothing to do with my stylist. She has been great and I wish I had an easier and more consistent way to access her throughout the week. With that said, I also felt strongly that I should share my recent experiences with the current owner and other customers in the area so that they can be aware of the current problems that exists and the very real possibility of long and unexplained wait times. If you would like to chat in person, please feel free to call. My number should be in your system.

Ask for Natalie- she rocks!🤘🏽 Super sweet/funny, very knowledgeable(I’m losing hair and she had all the helpful tips). Plus, my haircut looks sooooo good!!

I work 30 min away. But I can’t check in when the ap says the wait is 5 min. So I make the drive and walk in. No one checks me in. So after a couple minutes I go back to the ap (now showing a 35 min wait) and check myself in. 50 min later I walk. Your ap sucks. Great Clips took care of me in 10 minutes.